Shipping policy

Thank you for shopping with Nguyen TonO. Specializing in premium pet supplies and accessories for pet owners worldwide, our team adheres to standardized order processing and cross-border logistics management standards. We focus on careful order verification, specialized protective packaging for pet products, and reliable shipping arrangements to ensure every item is delivered accurately, in perfect usable condition, and within a reasonable delivery period.

1. Order Processing Time

All valid orders will be processed, inspected and securely packaged within 1-3 business days (excluding weekends and public holidays) immediately after your order confirmation is received. During peak shopping seasons and promotional events with overwhelming order volumes, standard processing schedules may be extended moderately. We will send official email notifications to customers once notable shipping delays occur.

2. Shipping Fees and Delivery Estimates

Shipping fees applicable to all pet product orders are automatically calculated and clearly displayed on the checkout page prior to payment completion, ensuring full cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 7-15 business days
All listed delivery durations are approximate estimates and not guaranteed. Actual parcel arrival time may fluctuate due to courier service interruptions, customs clearance progress, extreme weather conditions, global logistical restrictions and regional holiday arrangements across different countries.

3. Shipment Confirmation and Order Tracking

Once your pet product order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking information for your parcel.
Tracking data and real-time logistics updates will generally be activated and available for online inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Disclaimer

Customers are solely responsible for verifying and confirming the accuracy and completeness of their shipping address information during the checkout process.
Nguyen TonO assumes no liability for parcels misdelivered, undeliverable or returned due to incorrect or incomplete recipient addresses provided by customers. Any packages returned as a result of address errors will be subject to additional reshipping fees borne entirely by the buyer.

5. Lost and Damaged Parcel Resolution

If your parcel is lost during international transit, please contact our customer support team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your pet products arrive damaged or with compromised packaging upon delivery, please submit a support request within 48 hours of receipt. Clear photos of damaged goods and original packaging are required for validation, and our team will review and resolve the issue as efficiently as possible.

6. Product Usage Guidelines and Customs Regulations

Each pet product is equipped with professional usage and care instructions. Nguyen TonO disclaims all responsibility for product damage, wear or failure caused by improper use, incorrect maintenance, unauthorized modification or inappropriate application of pet supplies.
All international cross-border shipments may be subject to import duties, customs taxes and clearance fees required by destination country authorities. These supplementary charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any questions or concerns regarding this Shipping Policy and your order logistics status, please reach out to our dedicated support team via the official details below:
Trade Name: Nguyen TonO
Phone number: +31 06-66552559
Email: info@zelthrix.shop
Physical address: Dorscamp 175, Houten, 3992 BN, Netherlands